Refund policy
Return Policy
At StoicCoins.com, we strive to ensure your satisfaction with every purchase. However, if you’re not completely satisfied, we’re here to help. Please read our return policy carefully.
Eligibility for Returns
- Returns are accepted within 30 days of the delivery date. After this period, we cannot process returns.
- To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- Sale or discounted items are final sale and cannot be returned.
- The item must be unused, in its original condition, and in the original packaging.
Return Process
- To initiate a return, please contact us at stoiccoins.info@gmail.com with your order number and reason for the return. We will provide a return authorization and instructions.
- Returns without prior authorization will not be accepted.
Shipping Costs
- Customers are responsible for return shipping costs, except in cases where the item arrived damaged or defective.
- If the return is approved, the original shipping fee (if applicable) is non-refundable.
Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–10 business days to the original payment method.
Exchanges
Exchanges are only available for defective or damaged items. If you need an exchange, please contact us at stoiccoins.info@gmail.com.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of delivery. Provide photos of the damage, and we will arrange for a replacement or refund at no additional cost.
Non-Returnable Items
- Gift cards
- Used or damaged items not caused by shipping
- Sale or clearance items
Contact Us
If you have any questions about our return policy, please contact us at:
Email: stoiccoins.info@gmail.com
Website: www.stoiccoins.com